ROK Customer Care

Shipping & delivery

Delivery information for your online order, from checkout to your doorstep.

Standard shipping within the contiguous U.S.

Orders of $99 or more after discounts and before tax ship free. Orders under $99 have a $5 flat-rate standard shipping charge.

Need a shipping quote?

For Alaska, Hawaii, Puerto Rico, other U.S. territories, international destinations, or expedited and overnight service, request a quote before placing your order. Add your items to the cart, then click Request a shipping quote. Your cart items and quantities will be included automatically.

Processing & delivery timing

Timing depends on product availability, processing, destination, and the shipping service. Transit time starts when the order ships. For a deadline or expedited service, call 800-763-8390 before ordering so we can confirm your options.

Tracking & split shipments

Tracking is emailed when your order ships. Items may arrive in separate packages from different locations, so check for additional shipping emails. Track your order.

Local pickup

Select local pickup at checkout when it is available for your order. Orders are usually ready within 24 hours. Please wait for your ready-for-pickup notification before visiting.

ROK Hardware & Cabinets
1351 N. Kraemer Blvd
Anaheim, CA 92806

Pickup hours: Monday–Friday, 8:00 AM–4:30 PM; Saturday, 8:00 AM–2:00 PM. All hours are Pacific Time.

Questions about an online pickup order? Email support@rokhardware.com or call 800-763-8390.

International, Alaska, Hawaii & U.S. territories

Our contiguous-U.S. free-shipping and $5 flat-rate offers do not apply to these destinations. Request a quote with your delivery address before ordering. Our team will confirm shipping availability and cost. International duties, taxes, and customs charges may apply separately.

Delivery problems

For an incorrect address, call 800-763-8390 immediately. Address changes are not guaranteed once fulfillment begins. For missing, incorrect, or damaged items, email your order number, SKU, quantity, and photos where applicable. Keep the items and packaging. Get help with an order or return.