How can we help?

For expedited shipping, use our Request a Shipping Quote form before ordering to request available options and pricing. Include your items, quantities, delivery address, and requested delivery date. Availability and delivery timing must be confirmed by our team.

If an item on your order becomes backordered, we will email you with the affected items and available estimated shipping information. Contact us to discuss options or request cancellation before shipment. A cancellation is only complete once our team confirms it. For availability before ordering, contact our team.

Select local pickup at checkout when it is available for your order. Orders are usually ready within 24 hours. Please wait for your ready-for-pickup notification before visiting.

ROK Hardware & Cabinets
1351 N. Kraemer Blvd
Anaheim, CA 92806

Pickup hours: Monday–Friday, 8:00 AM–4:30 PM; Saturday, 8:00 AM–2:00 PM. All hours are Pacific Time.

Questions about an online pickup order? Email support@rokhardware.com or call 800-763-8390.

Yes. Tracking information is emailed when your order ships. Follow the link in your shipping confirmation or visit our Track your order page.

Your order may ship in separate packages from different locations. Check your shipping emails for additional tracking numbers. If an item is still unaccounted for, contact our team with your order number and the missing SKU and quantity.

Check the latest carrier tracking information first. For USPS shipments, our existing replacement policy requires at least 10 business days without a tracking update before reshipment. Please contact our team with your order and tracking numbers so we can review the shipment and next steps.

If you receive an incorrect, damaged or defective item, contact us to arrange a replacement or refund. No restocking fee applies, and ROK Hardware covers return shipping. Please contact us before sending the item back.

Email support@rokhardware.com to request return authorization. Include your name, order number, SKU, quantity and reason for return, plus photos for incorrect, damaged or defective items. Our team will provide your authorization number and return shipping instructions. Use the return address provided, pack securely and keep your tracking number.

Please contact our team about our cabinetry discount program for military, veterans, first responders, and eligible government employees. Our team will confirm current eligibility, participating products, pricing, and identification requirements before you place a deposit.

Some manufacturers require an in-person signature at delivery. Please arrange for someone to receive the shipment and follow the carrier’s delivery instructions. Returned shipments may incur restocking fees. Call 800-763-8390 if you have questions before ordering.

Delivery depends on product availability, handling time, destination, and shipping service. Transit time begins when the order ships. Use your tracking email for delivery updates; for a time-sensitive project, contact our team before ordering.

Need expedited delivery? Use our Request a Shipping Quote form before ordering and include your requested delivery date.

Call 800-763-8390 immediately and email support@rokhardware.com with your order number and correct address. Orders move into fulfillment quickly, so we cannot guarantee an address change.

Sign in to your account using the email associated with your order. If a previous order is not visible, contact our team and we will help locate it.

Select local pickup at checkout when it is available for your order. Orders are usually ready within 24 hours. Please wait for your ready-for-pickup notification before visiting.

ROK Hardware & Cabinets
1351 N. Kraemer Blvd
Anaheim, CA 92806

Pickup hours: Monday–Friday, 8:00 AM–4:30 PM; Saturday, 8:00 AM–2:00 PM. All hours are Pacific Time.

Questions about an online pickup order? Email support@rokhardware.com or call 800-763-8390.

Use the order-status link in your confirmation email or sign in to your account. Our tracking page has more guidance. Contact us if you cannot find your confirmation.

Call 800-763-8390 as soon as possible. If you cannot reach us, leave a voicemail and email support@rokhardware.com with your order number. Cancellation requests are not guaranteed and must be confirmed before shipment. Once shipped, eligible items must follow the return process.

Yes. Call 800-763-8390 with your SKUs and quantities. For help identifying a part, email support@rokhardware.com with photos, dimensions, and any manufacturer part numbers.

Shipping time depends on availability and processing requirements. You will receive shipping information when the order is dispatched. Please contact our team for a current estimate before placing a time-sensitive order.

Need expedited delivery? Use our Request a Shipping Quote form before ordering and include your requested delivery date.

Use our Request a Shipping Quote form for all expedited shipping requests and shipments to Puerto Rico, other U.S. territories, or outside the U.S. Include your items, quantities, and full delivery address. For expedited shipping, include your requested delivery date. Our team will confirm available options and costs before you order.

Standard shipping throughout all 50 U.S. states and Washington, D.C., including Alaska and Hawaii, is $5 for orders under $99 and free for orders of $99 or more after discounts and before tax. This is one standard shipping charge per order, not per item, and applies to all products on our website.

For expedited shipping or delivery to U.S. territories or international destinations, use our Request a shipping quote form before ordering.

Most parcel orders ship with USPS or UPS. Larger items may require freight service. For expedited shipping or delivery to Puerto Rico, other U.S. territories, or international destinations, use our Request a Shipping Quote form before ordering to confirm available shipping methods and costs.

International shipping is available for eligible products and destinations. Use our Request a Shipping Quote form with your part numbers, quantities, and full delivery address before ordering. Not all products qualify for international shipping.

Orders of $99 or more after discounts and before tax qualify for free standard shipping throughout all 50 U.S. states and Washington, D.C., including Alaska and Hawaii. Orders under $99 have a $5 flat-rate standard shipping charge. This rule applies to all products on our website, with no freight or oversized-item exclusions. Expedited shipping, U.S. territories and international destinations require a shipping quote.

Request a return within 30 days of delivery. Items must be unused and in their original packaging. All returns require authorization before shipping anything back. Once approved, ship your return within 14 days of approval.

Colonial Bronze products, custom-made items and special-order items are nonreturnable for change-of-mind returns. If an item is incorrect, damaged or defective, the exception below applies.

Read our full return policy.

Request a return within 30 days of delivery. Items must be unused and in their original packaging. All returns require authorization before shipping anything back. Once approved, ship your return within 14 days of approval.

Colonial Bronze products, custom-made items and special-order items are nonreturnable for change-of-mind returns. If an item is incorrect, damaged or defective, the exception below applies.

If you receive an incorrect, damaged or defective item, contact us to arrange a replacement or refund. No restocking fee applies, and ROK Hardware covers return shipping. Please contact us before sending the item back.

For eligible returns for reasons not caused by ROK Hardware, including a change of mind, a flat 20% restocking fee applies to the price paid for the returned items after discounts, excluding tax. This rate applies across all manufacturers; separate manufacturer fees do not apply. The fee covers our original shipping costs, which will not be deducted again.

If you receive an incorrect, damaged or defective item, contact us to arrange a replacement or refund. No restocking fee applies, and ROK Hardware covers return shipping. Please contact us before sending the item back.

Request a return within 30 days of delivery. Items must be unused and in their original packaging. All returns require authorization before shipping anything back. Once approved, ship your return within 14 days of approval.

Email support@rokhardware.com to request return authorization. Include your name, order number, SKU, quantity and reason for return, plus photos for incorrect, damaged or defective items. Our team will provide your authorization number and return shipping instructions. Use the return address provided, pack securely and keep your tracking number.

If you receive an incorrect, damaged or defective item, contact us to arrange a replacement or refund. No restocking fee applies, and ROK Hardware covers return shipping. Please contact us before sending the item back.

Email support@rokhardware.com to request return authorization. Include your name, order number, SKU, quantity and reason for return, plus photos for incorrect, damaged or defective items. Our team will provide your authorization number and return shipping instructions. Use the return address provided, pack securely and keep your tracking number.

Refunds are issued to your original payment method within 5–7 business days after we receive and inspect your return.

Customers pay return shipping for change-of-mind returns. Expedited shipping charges and additional shipping charges for Alaska, Hawaii, U.S. territories and international destinations are nonrefundable for change-of-mind returns. These charges are not refunded and are not deducted again from the merchandise refund.

If you receive an incorrect, damaged or defective item, contact us to arrange a replacement or refund. No restocking fee applies, and ROK Hardware covers return shipping. Please contact us before sending the item back.

Request a return within 30 days of delivery. Items must be unused and in their original packaging. All returns require authorization before shipping anything back. Once approved, ship your return within 14 days of approval.

Email support@rokhardware.com to request return authorization. Include your name, order number, SKU, quantity and reason for return, plus photos for incorrect, damaged or defective items. Our team will provide your authorization number and return shipping instructions. Use the return address provided, pack securely and keep your tracking number.

Refunds are issued to your original payment method within 5–7 business days after we receive and inspect your return.

For eligible returns for reasons not caused by ROK Hardware, including a change of mind, a flat 20% restocking fee applies to the price paid for the returned items after discounts, excluding tax. This rate applies across all manufacturers; separate manufacturer fees do not apply. The fee covers our original shipping costs, which will not be deducted again.

See our return eligibility, deadlines and instructions.

Review the part numbers and quantities in your cart, then use our Request a Shipping Quote form with your full shipping address. Use this form for delivery to Puerto Rico, other U.S. territories, or outside the U.S., and for any expedited shipping request. Confirm shipping arrangements with our team before ordering.

International orders are priced and charged in U.S. dollars. Your card provider converts the payment to your local currency using its applicable exchange rate. Contact your card provider about any currency conversion fees.

You are responsible for applicable customs handling fees, duties, and import taxes unless your quote explicitly states they are included. These charges vary by country and can change. Contact your local customs office for estimates, and review your shipping quote and order total before paying.

For an international shipping quote, use our Request a Shipping Quote form before ordering.

Free shipping, flat-rate shipping offers, and domestic shipping promotions do not apply to international orders. Use our Request a Shipping Quote form before ordering. Our free-shipping offer is limited to eligible orders throughout all 50 U.S. states and Washington, D.C., including Alaska and Hawaii. For Puerto Rico and other U.S. territories, request a shipping quote using the same form.

Request a return within 30 days of delivery. Items must be unused and in their original packaging. All returns require authorization before shipping anything back. Once approved, ship your return within 14 days of approval.

Colonial Bronze products, custom-made items and special-order items are nonreturnable for change-of-mind returns. If an item is incorrect, damaged or defective, the exception below applies.

For eligible returns for reasons not caused by ROK Hardware, including a change of mind, a flat 20% restocking fee applies to the price paid for the returned items after discounts, excluding tax. This rate applies across all manufacturers; separate manufacturer fees do not apply. The fee covers our original shipping costs, which will not be deducted again.

Customers pay return shipping for change-of-mind returns. Expedited shipping charges and additional shipping charges for Alaska, Hawaii, U.S. territories and international destinations are nonrefundable for change-of-mind returns. These charges are not refunded and are not deducted again from the merchandise refund.

If you receive an incorrect, damaged or defective item, contact us to arrange a replacement or refund. No restocking fee applies, and ROK Hardware covers return shipping. Please contact us before sending the item back.

Email support@rokhardware.com to request return authorization. Include your name, order number, SKU, quantity and reason for return, plus photos for incorrect, damaged or defective items. Our team will provide your authorization number and return shipping instructions. Use the return address provided, pack securely and keep your tracking number.

Refunds are issued to your original payment method within 5–7 business days after we receive and inspect your return.

Yes, we ship internationally, with no minimum order. Use our Request a Shipping Quote form with your part numbers, quantities, and full shipping address before ordering to confirm product eligibility and shipping costs. Domestic flat-rate and free-shipping offers do not apply.

Reply to your quote or call 800-763-8390 so our team can confirm the items, delivery address, shipping service and total. We will send you a secure Shopify payment link for the agreed shipping charge. Review the amount before paying.

If you still need a quote, use our Request a shipping quote form.

Applicable tax is shown at checkout based on your order and delivery address. For questions about a charge, contact our team.

Please contact our customer service team and provide a valid resale or sales tax exemption certificate for the state where your order will be shipped. Certificate requirements vary by state.

Include your business name and the email address associated with your ROK Hardware account so we can review your documents and match them to your account.

Please wait for confirmation that your exemption has been approved before placing a tax-exempt order.

We do not accept checks. Please use one of the payment methods available at checkout.

Additional items or a requested shipping upgrade can result in another charge. If a charge does not match your order or an agreed adjustment, contact our team with your order number, charge amount, and date. Do not send your full card number.

Yes. Available card and payment options are displayed at checkout. Contact us if you need help completing payment.

Yes. Please contact our team about contractor, pro, or wholesale pricing and account eligibility before ordering.

An account makes it easier to view available order history and manage your saved addresses. Sign in here. For information about how we handle your data, read our Privacy Policy.

Yes. A customer account is free. Access your account here.

Sign in using the email address associated with your ROK store credit. At checkout, review the available store credit and apply it to your order. If the expected balance is missing, contact support@rokhardware.com before paying.

Our online catalog is the best place to browse our changing selection. Search by SKU, part number, or product name. If you cannot find an item or need a special order, call 800-763-8390.

We focus on direct product pricing rather than coupon codes. Eligible products may offer quantity savings, shown on the product page. Quantity tiers apply to the same SKU; review the price and quantity before checkout.