We do not offer exchanges on any orders. However, customers can return international orders. Returns are hassle-free. Please contact Rok Hardware at [email protected] to receive the RMA Form and your RMA number. The customer is responsible for return shipping costs. Once the product safely arrives to our warehouse, Rok Hardware will issue a credit to the customer's card. The refund includes the price of the product minus restocking and original shipping fees. Restocking fees are based on the condition of the product. For unused products in their original packaging a 10% restocking fee will be deducted from refund amount. For products that are being returned used or removed from the original packaging, a 25% restocking fee will be applied.
For broken or damaged items, please contact Customer Service at 1-800-763-8390.
For broken or damaged items, please contact Customer Service at 1-800-763-8390.