There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please call Rok Hardware immediately. If you believe you have received the wrong product, please verify the item number of the item(s) you received compared to your order confirmation and/or invoice. If it does not match, please call Rok Hardware so we can assist in returning the item and have the correct one sent out.
I received the wrong product, what do I do?
https://www.rokhardware.com/faq/question/ajax/faq_id/12/
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