Can I order online and pick-up in store?
Yes, if you are a resident of Southern California, we have an Irvine pickup hub for your convenience.
Please contact us first to ensure that your order is ready for pickup.
How soon will my order be ready for local pick up after I've ordered it online?
Most items will be ready for in-store pick-up within two hours of the time your place your order on
RokHardware.com. It is recommended to contact us before picking up, because not all items are stocked
in Irvine and may take up to 7 days to arrive.
How does flat rate shipping work?
Flat rate shipping means that whether you purchase 1 item or 1000 items, you will only be charged a flat rate of $5.00 for standard shipping (Contiguous U.S. orders only). Most orders ship the same day. Orders over $99 will ship FREE (Contiguous U.S. orders only).
Do you ship internationally?
Yes. When you're ready to complete your order, be sure to review all of the items and quantities you’ve placed in your shopping cart. On the shopping cart page, scroll down and click on SHIPPING QUOTE. Part numbers, quantities, and shipping address will be required for an accurate estimate. You should receive a shipping quote within 1-2 business days.
*Notice: not all products qualify for international shipping.
How do you ship your orders?
Most of our orders are shipped via USPS First Class, Priority, or UPS Ground. For orders orders shipping to Alaska, Hawaii, US Territories, or Internationally, please contact us at firstname.lastname@example.org
before placing your order. Your order may need to be shipped by another method such as USPS International Mail or UPS 2nd Day Air (additional fees and/or shipping charges may apply).
How long will it take to receive my order?
Most orders ship the same day. All orders are shipped via USPS or UPS. USPS shipments typically arrive within 2-5 business days. Products larger than 12" x 12" x 5-1/2" will ship UPS Ground, which typically arrive within 4-8 business days.
Do you offer expedited shipping?
We currently do not offer an expedited shipping option on our website, due to our quick handling times. If you are a Southern California resident, feel free to make an appointment to pick up your order at our Will Call center in Irvine. If you require expedited shipping, please contact us first at 1-800-763-8390 (additional shipping fees may apply).
How do I qualify for free shipping?
Any orders over $99 qualify for free shipping (Contiguous U.S. orders only).
When will an order ship?
Your order will be shipped depending on your time of order. 1 Orders placed prior to 2pm(Pacific Standard Time)
2 Orders placed after 2pm(Pacific Standard Time)
- Order received at 12:00 pm on Monday
- Order is processed on Monday
- Order is shipped at the latest on Tuesday
- Order is received at 3:00 pm on Monday
- Order is processed on Tuesday
- Order will ship at the latest on Wednesday
Delivery times are based on actual shipping dates. We will notify if there are any delays. Please note: Most orders ship within 24 hours.
What does it mean when a product says "signature required"?
The Manufacturer for the product in question requires your signature upon delivery (in person, no exceptions). 3 attempts will be made for delivery. If you are unable to sign for the package(s) and it is returned, full restock fees will apply. Please call our customer service with any further questions.