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RESTOCKING FEE BY MANUFACTURER

Many of the brands we carry charge restock fees on returns that are not damaged/defective, view the relevant restocking policy for the brand you are interested in.

  • 3M Restock Policy

    Please call or email us at Support@rokhardware.com  to receive an RMA (Return Merchandise Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Restock fees do not apply on defective products. Fifteen percent (15%) restocking fee applies to all other returns.

  • Amerock Restock Policy

    Please call or email us at Support@rokhardware.com  to receive an RMA (Return Merchandise Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

  • Atlas Homewares Restock Policy

    Please call or email us at Support@rokhardware.com  to receive an RMA (Return Merchandise Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced

  • Doellken Woodtape- Polymer Division Restock Policy

    Please call or email us at Support@rokhardware.com  to receive an RMA (Return Merchandise Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

  • Fast Cap Restock Policy

    Please call or email us at Support@rokhardware.com  to receive an RMA (Return Merchandise Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Restock fee may apply to any special ordered items or finishes not listed online. Please call to check before placing order. Defective products will be replaced.

  • Grass America Restock Policy

    Please call or email us at Support@rokhardware.com  to receive an RMA (Return Merchandise Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. No restocking fee on items listed online. Defective products will be replaced. 

  • Knape and Vogt Restock Policy

    Please call or email us at Support@rokhardware.com  to receive an RMA (Return Merchandise Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

  • Rev-A-Shelf Restock Policy

    Please call or email us at Support@rokhardware.com  to receive an RMA (Return Merchandise Authorization) number within 60 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Thirty-five percent (35%) restocking fee applies to all returns. Defective products will be replaced.
    Exception: Up to a fifty percent (50%) restocking fee may apply on pull out pantry systems and corner units.

  • Sugatsune Restock Policy

    Please call or email us at Support@rokhardware.com  to receive an RMA (Return Merchandise Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty-five percent (25%) restocking fee applies to all returns. Defective products will be replaced.

  • Top Knobs Restock Policy

    Please call or email us at Support@rokhardware.com  to receive an RMA (Return Merchandise Authorization) number within 30 days of purchase prior to returning merchandise, returns WILL NOT be accepted without one. Twenty percent (20%) restocking fee applies to all returns. Defective products will be replaced.

  • Wisdom Stone Restock Policy

    Per manufacturer return policy, all Wisdom Stone returns will be subject to a 25% restocking fee. Items must be in original packaging, unopened and sealed. To avoid restocking fees, simply purchase any item from Wisdom Stone of equal or more value.

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