International or Non-Contiguous US
Do you ship outside of the United States?
We ship internationally. There is no minimum order. Our shipping offers, such as “$5 Flat Rate” and “Free Shipping Over $99” do not apply to international orders. Please contact us first before placing order, to get an accurate shipping cost.
I know what I want to order, now what?
When you're ready to complete your order, be sure to review all of the items and quantities you’ve placed in your shopping cart. Next, e-mail us at firstname.lastname@example.org
with the part numbers, quantities, and shipping address. You should receive a shipping quote within 24 hours.
I received a shipping quote, how do I place my order?
Orders can be placed over the phone (preferred) with a Rok representative. You can also request a Paypal invoice for your order.
Exchange rate charge?
International customers will see U.S. pricing on the site, and will be charged in U.S. currency. Your credit card company will automatically convert the exchange to current rate.
Are custom fees and taxes included in my order?
There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.
Do international orders qualify for flat rate or free shipping?
Free or other flat-rate shipping and promotions do not apply to international orders.
Do you provide order tracking?
Yes. If shipped via USPS (US Mail), then tracking stops at the border.
Returns and Exchanges
We do not offer exchanges on any orders. However, customers can return international orders. Returns are hassle-free. Please contact Rok Hardware at email@example.com
to receive the RMA Form and your RMA number. The customer is responsible for return shipping costs. Once the product safely arrives to our warehouse, Rok Hardware will issue a credit to the customer's card. The refund includes the price of the product minus restocking and original shipping fees. Restocking fees are based on the condition of the product. For unused products in their original packaging a 10% restocking fee will be deducted from refund amount. For products that are being returned used or removed from the original packaging, a 25% restocking fee will be applied.
For broken or damaged items, please contact Customer Service at 1-800-763-8390.